Job title: Systems Support Specialist (SAP)
Employment type: Contract
Experience: 3 to 5 years
Salary: R35000 to R45000
Job published: 13 December 2021
Job reference no: 1231127615

Job Description

Job Brief

  • Create and maintain all static data in SAP and Mainframe and to ensure that the two systems are always aligned.
  • Investigate, develop and/or implement any potential system/process enhancements, testing, implementation etc.
  • Perform daily operational activities as well as ad-hoc and supporting activities.
  • SAP (Create/Edit/Maintain)
    • Material Master (CKD/CBU/D2D/REINVOICING/VE PACKS)
    • Pricing condition and provisions
  • SCOPE (Create/Edit/Maintain)
    • RBU Static Data
    • Regional Business Unit
    • RBU Branch
    • Dealer Performance Group
    • Sales Performance Group
    • Vehicle Sales Region

  • Dealer Structure (Create/Edit/Maintain)
    • Dealer Information
    • Link User to Dealer (by Dealer)
    • Link User to Dealer (by User ID)
    • RBU Dealer Ordering Buyer

  • Other (Create/Edit/Maintain)
    • NSC Model Groups
    • Local Vehicle Codes
    • End Item Links
    • Color Combinations
    • Car Series NSC Model Group Link
    • Link LVC’s to branches


  • Statistic Data: SAP
    • Accurate and timeous capturing of all Material Master data
    • Create and maintain master lists (Excel) for all re-invoicing/D2D material codes
    • Accurate and timeous capturing of all Customer Master Data
    • Create and maintain master lists (Excel) for all sources for customer codes (SSA/Re-Invoicing/D2D)
    • Accurate and timeous capturing of pricing conditions and provisions
    • Accurate and timeous capturing and creation of D2D vehicles
    • Create and maintain master D2D Data List (Excel) for business
    • Maintain TP1 pricing for purchase Order for Re-invoicing and D2D (Exports)
  • Transmission/Interface/IDOC Monitoring
    • Manage IDOC’s (incoming and outgoing interfaces between Mainframe and SAP)
    • Check/delete/action/escalate IDOC errors
    • Resend/reprocess transmissions in error
    • Monitor financial interfaces through Communication Logging System
  • Price Validation
    • Releasing of units off-price validation in line with order requirements
  • General Support
    • Assist with general support / on the job training on SAP/SCOPE
    • Raise marvels with Central Helpdesk for assistance on Mainframe/SAP
  • System Access Control
    • Manage Access Requests for all Users with Sales roles assigned
    • Password resets
  • System Enhancements (SAP R/3)
    • Identify system enhancements & submit RFC or RFS respectively
  • Subsequent Adjustments and Exception Management
    • Corrections on vehicles; sales orders; invoices; pricing
    • SCOPE/SAP system alignment
  • Ad-Hoc Activities
    • Assist with general queries from the order center, for example, pricing, the status of units, etc.
    • Assist with backtrack requests in order to do VIN Swaps
    • Deletion of sales order in SCOPE/SAP as per business requirements
    • Corrections on D2D/Re-invoicing uploads (Exports)
    • Goods receipt D2D purchase orders (Exports)
    • Plant to Plant movement on D2D units before sales orders can be generated (Exports)
    • Cross-functional inputs/assistance in projects
    • Cross functional inputs/assistance in drafting/updating processes
    • Ongoing review and creation of operational/training manuals


Qualifications & Experience:

  • Knowledge and understanding of sales environment
  • Strong experience of SAP (ECC6/HANA) system processes (modules SD, MM)
  • Advanced Microsoft skills (Excel, Word)
  • Scope/Mainframe/Niivos knowledge advantageous
  • Process knowledge
  • Financial knowledge
  • Project management experience
  • Understanding of exports environment
  • Experience in motor industry environment advantageous
  • 3 to 4 years relevant experience advantageous
  • Strong analytical and reporting skills


Core Competencies and Attributes:

  • Organized, methodical, systematic
  • Very strong analytical skills and able to interpret data
  • Quick and conceptual thinking skills
  • Decision making and problem-solving skills
  • Generates new ideas
  • Excellent communication skills - Verbal and written
  • Flexibility - overtime at month-end; completion of urgent task(s); wholesale/retail drive activities (during the month)
  • Attention to detail - accuracy
  • Honesty and integrity
  • Ability to prioritize appropriately - time management
  • Problem-solving ability - open to change
  • Good organizational skills
  • Ability to seek direction as required but mainly work independently and cooperate with others/good ‘ team player
  • Understand systems
  • Goal/Target driven
  • Team Player
  • Self-starting go-getter
  • Process-driven
  • Must have resilience and tenacity
  • Be even-tempered and patient
  • Willing to work overtime when required to meet deadlines
  • Ability to perform under pressure, meet deadlines while maintaining required standards through attention to detail
  • Ability to adapt quickly at all times and come up with solutions to problems
  • Ability to interact with staff on all levels (Cross-Functional)
  • Understand client's strategic objectives and how they relate to duties and responsibilities of the role and the team