Supports regions, business units, and functions as a dedicated billing subject matter expert Aggregate, Calculate & Submit MCBS billing via SBF-Tool Aggregation via various data sources per business owners (Enterprise reporting, Hyperion, Departmental Tools, Customer reporting) Manual calculation based on mapping of aggregated billable activity to billing events & applying published rates Organize charge details on pre-defined SBF-Tool template and load at specified intervals based on billing cycle(s) Communicate with Product & Business Finance teams to obtain input data and perform billing timely & accurately Responds to customer inquiries timely and effectively utilizing preferred GBSC tools and reporting Escalates areas of operational risk and opportunities making specific recommendations on resolutions Identifies & Assists with the implementation of process improvements Supports special projects as requested; provides ad-hoc support to management

Client base is served in a timely manner High level review work of financial statements and monthly statements  Requesting of information from clients Review junior team member’s work On-the-job training and development of junior staff Check and finalise taxes of assistants in the team Provisional tax calculations Assist to Iterate office guidelines for the team Maintain strong client relationship Good communication with clients and colleagues Strong management skills, leadership, and organizational abilities.

As a Strategic Digital Planner, you will be expected to support all digital media activities and marketing programs for the business to increase the digital advertising revenues and market share for your allocated clients/accounts. Your objectives include implementation and delivery of all digital campaigns including planning, reporting, compiling, and presenting insights, optimizations, and trafficking of all digital campaigns. Responsibilities: Develop strategically solid media recommendations with supporting rationale. Develop and execute media plans. Manage to buy stewardship, analyze campaigns, and recommend tactical changes to maximize campaign performance with insights. Assist in analysis of research to develop strategies and tactics with Digital Lead. Manage day-to-day plan changes and maintenance of media plans. Respond to competitive requests, and have an action plan for tactical opportunities. Ensure all elements of digital campaigns go live on time and are fulfilled to specifications. Verify campaign elements go live and communicate information to Digital Leads and Implementation Planners highlighting any shortcomings with creative elements, or issues with creative. Ensure applicable digital campaigns include retargeting segment pixels, post-click conversion pixels, and post-view conversion pixels, UTM Tracking codes with standard naming conventions. Track campaign fulfillment in status documents. Ensure digital campaigns are pacing properly via Sizmek (Mediamind) and verify all elements are pacing on all campaigns they are assigned to 1X per week. Communicate any concerns on performance during their weekly pacing reviews/status. Deliver monthly campaign reports within 3 business days of month close. Participate in in-house training programs as well as attend, as necessary, seminars, conferences, and workshops. Possess a complete understanding of product workflow to ensure on-time and accurate campaign delivery. Meet fulfillment deadlines, complete accurate reporting, submit CI’s to buyers, and complete PCA reporting in a timely manner. Create Insertion orders for billing setup. Proactive recommendations with regards to optimizations.   Requirements for Implementation Planning: Ensure all plans follow the 70/20/10 principle. All Media Schedules need to be sent out to clients containing chase lists within 48 hours after approval on the media strategy. All Chase lists requirements need to be sent to the creative agency on the day that the media schedule is completed. Planners need to achieve a minimum of a 35% discount off the rate card from media owners. This is an exception with biddable media placements. Implementation Planners need to set digital KPI’s/Benchmarks on every campaign to ensure the best results for clients. Planners need to ensure that all available tools (such as effective measures) are being used during the planning phase. These are used to justify our placements of media by fact and current market relevance for clients. Implementation Planners need to write 2 proactive/innovation strategies/plans annually for a client of their choice Once a quarter, the implementation planner needs to present back to the wider digital team their learnings across key campaigns to further educate other planners across tactics and best-performing digital placements/media owners.   Requirements for Campaign Management: Screenshots (Proof of fighting) need to be sent off to the client, copying all relevant parties within 24 hours of going live. 48 Hours for international clients. Creative Matrix needs to be accurate without containing any errors. This needs to be sent to the creative agency within 24 hours after being briefed into campaign management. Reporting needs to be done and sent to the client weekly unless otherwise stipulated by client Creative Q&A (quality assurance and creative issues) need to be checked within 4 hours of receiving the creative assets. Campaign Managers need to respond/acknowledge receipt of clients’ emails, within 3 hours of receiving communication.   Skills and Behaviours: Strong oral and written presentation and communication skills. Being accountable for all outputs. Ability to work in a fast-paced, deadline-oriented environment. Proficiency in Microsoft Office Suite (Excel, Word & PowerPoint), Sizmek, DFA (Double Click) & Google Business Applications (Email, Calendar, & Documents). Must be able to navigate through the Internet, use search engines, and have a familiarity with online advertising concepts such as Programmatic, RTB, banners, directories, email newsletters, SEM, SEO, PPC, Mobile advertising, social media, and other media opportunities. Experience with back-end tools for inventory assessment, and the ability to stay up-to-date with the industry, developments are essential for success in this role. Contribute to a positive, constructive, and can-do atmosphere to make the department and company more effective. Staying on top of new media channels and platforms. Strong customer service skills Research and compile competitive data. Oversee and train junior staff to develop core competencies. Ability to work in a team environment that promotes collaboration Ability to communicate effectively at all levels Ability to work successfully within a team as well as independently Establish and maintain effective relationships interdepartmentally as well as with those outside the team Strong quantitative and analytical skills Solid understanding of mathematical concepts Strong understanding of interactive digital tools; GWI, Synthesis. Basic knowledge of all aspects of Digital Media, including Search, SEO, SMM, Mobile etc. Basic understanding of the principles of marketing and advertising, as well as an understanding of media concepts and terms, creative and budget requirements Detail-oriented with exceptional critical thinking and problem-solving abilities Ability to prioritize and multi-task, work successfully with teams, and work under pressure Strong communication, project management and time management skills Advanced Excel skills, intermediate PowerPoint and Microsoft Word skills Working until all deadlines are met

Job functions Generating a high number of leads through cold calling Cold calling and coordinating appointments for sales teams Follow up on customer feedback about the company’s services, offering, and specific proposals Set up follow up appointments Follow up with sales representatives regarding appointments and deals Manage and maintain a database of potential business leads Assisting admin and sales teams when required Performing any other duties as assigned from time to time Requirements and Skills 1-2 years experience as a Lead Business Generator 2 years Telesales/call center experience 2 years ITC Connectivity sales experience preferable Office Automation and Telecoms experience highly advantageous Excellent communication skills Excellent Telephone and Email etiquette Strong in Microsoft word & excel skills Must reside in and around the Cape Town area Salary is dependent on experience

Ensures all relevant required information has been received from key stakeholders (e.g. Account Mangers and Strategist & Media Buyers). Understands digital media campaigns & digital media so that you can coordinate with the media buyers to book media campaigns onto company systems and the importance of this. Updating and monitoring of digital media schedules Actualisation of media schedules Reckoning against planned vs actual Reckoning Invoiced against media schedules Sending through creative chase list Liaising with Ad Operations to ensure all tracking and tagging is implanted and set up Tracking of PO and basic finance Able to track and monitor client campaigns with campaign managers Monitors and provides reports about campaign performance and delivery across markets Can make basic recommendations to Account Director to help improve campaign efficiencies Assess plans with ROI in mind Keeping updated with digital media cost (CPM,CPC,CPV,etc..) Managing daily schedules Overseeing project resources and assisting with the management of freelance requirements and bookings Analyzing campaign data Leading and coordinating campaigns from initial stages through to delivery Ensuring the stages of the project are met according to client and creative brief, budget, resource and deadline deliverables Monitoring current traffic processes and inputting ideas on how to improve current practices where required Analyzing campaigns to report on visitor data and user experience

Process accurate implementation of approved campaigns using both traditional and non traditional, media opportunities, ensuring that the objectives are met Drawing up costing schedules and media flowplans Manage day to day running of the campaigns and client accounts Effective budget management Generate CE’s and get the necessary approvals from client – PO’s / written approval Cross check implementation plans against buying system to generate accurate media flowplans Build strong media supplier relationships and be up to date with local and global trends Effective negotiation to improve on campaign deliverables Provide accurate and clear briefing instructions to the buying team on approved campaigns Develop post campaign analysis based on client reporting criteria including key learnings Communicate, manage and update all changes that occur during the campaign Track campaign performance and develop benchmarking optimizations

Responsible for leading and directing all aspects of audit services delivered. Support Partners with the implementation and communication of any new business strategy for existing clients, target clients and the internal business. People management responsibilities covering resource planning and allocation, performance management, training and recommendations for promotion. Responsible for maximising profitability from a portfolio of clients. Liaison with central departments on risk management, technical and other matters. Take part in wider practice management at local level. Participate in Key Account Management. Develop specialist knowledge of a sector and/or technical area, and/or commercial area. Engage with clients more directly on technical and audit judgement decisions.

Previous sales experience Invoicing Quoting Dealing with customers 2-3 years Office Automation/Telecoms sales experience Must come from the industry – non-negotiable A driven and passionate individual with a hunter type personality Must have own vehicle Must be willing to travel Excellent commission structure on offer, CTC includes risk cover benefit.

Ensure sales staff receive the necessary training on new, existing machines. Regular reviewing of sales staffs' product knowledge Demonstration skills Setting up of product knowledge tests Quote presentation skills Selling skills: relevant training required Interpersonal skills: utilizing leadership skills Time management: plan and maintain time management program Responsibility: delegating responsibilities and tasks getting the job done Setting objectives and ensuring achievement of them Support sales staff on appointments when necessary Ensure targets are met Monthly sales projections Ensure admin of external sales is done correctly and timorously Monthly performance analysis Leave forms Evaluate performance monthly Checking of all outgoing paperwork e.g. quotes, correspondence, pricing Check and sign off commission sheet Assess weekly prospect list

Ensure sales staff receive the necessary training on new, existing machines. Regular reviewing of sales staffs' product knowledge Demonstration skills Setting up of product knowledge tests Quote presentation skills Selling skills: relevant training required Interpersonal skills: utilizing leadership skills Time management: plan and maintain time management program Responsibility: delegating responsibilities and tasks getting the job done Setting objectives and ensuring achievement of them Support sales staff on appointments when necessary Ensure targets are met Monthly sales projections Ensure admin of external sales is done correctly and timorously Monthly performance analysis Leave forms Evaluate performance monthly Checking of all outgoing paperwork e.g. quotes, correspondence, pricing Check and sign off commission sheet Assess weekly prospect list

You will gain wide exposure to different businesses, entities and sectors. You will be exposed to the whole audit process as well as detailed financial accounting for a variety of entities. You will become very proficient in drafting financial statements. You will gain a lot of experience in taxation and you will become very proficient in tax administration and compliance through the course of your training contract. You will deal directly with clients so good interpersonal skills is essential. We specialize in small to medium enterprises and our value proposition is that through your training contract you will become proficient in this sector.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Manage large amounts of incoming calls Log service calls received Ensure timeous handling of all customer queries Identify correct fault diagnosis Accurately load all information on the BPO system Data capturing Processing quotations Coordinate technicians Follow company communication procedures, guidelines, and policies Prepare product or service reports by collecting and analyzing customer information Work with Call Centre supervisor to ensure proper customer service is being delivered Open and close all calls received Perform any other duties as assigned from time to time Requirements and Skills Minimum 2 years’ experience as a Service Controller or Customer Service agent Grade 12/Matric qualification Strong in Microsoft word & excel Must have industry experience High standard of accuracy & proficiency Telephone and email etiquette Speed and accuracy in typing as calls are logged Timeous handing of administrative duties & completion of work Must be able to handle stress within a highly pressurized environment Strong organizational skills Excellent communication skills Good time management skills 

Data Analysis: Extract data, re-arrange data, and report on data Extract data re-arrange data and report on data. To extract data at appropriate time levels, organize the data into appropriate categories and implement appropriate communication strategies with students. Will provide day-to-day administrative support to support teams associated with student experience through their learning journey. Report on trends from communication. Communicate appropriately at each stage of the student learning journey (SLJ) (using the Gantt chart as an indicator of the journey). Implement appropriate communication strategy to new students (First CRM call) To call /email / Whatsapp students. Welcome and orientate students to the student experience. Report on trends from communication Using the communication to students as a first touchpoint, indicate areas of risk and strengths and communicate accordingly to the manager and support departments. Communicate appropriately at each stage of the student learning journey Report on the activity at each stage of the SLC. Make recommendations to enhance the SLC Using data, identify the risk at each point of the SLC, Identify at-risk students at each stage of the SLC and implement appropriate interventions. Work with support departments. Will play a key role in ensuring that all students achieve a first-class experience through their learning journey. Support departmental and institution-wide events Participate in and support institution-wide events. Engage and assist in events. Working collaboratively with colleagues across all departments. To build effective internal working relationships across all levels of seniority and functions. Attends regular meetings with support staff and various team members to review upcoming issues, items, and training. CRM/SIS Will administer the implementation of the RBS’s CRM/SIS strategies and practices. Ensures that the data in CRM/SIS is correct. Assesses various options for optimizing and customizing the system to help the system grow and evolve.  

Client base is served in a timely manner Requesting of information from clients Review junior team member’s work On-the-job training and development of junior staff Check and finalise taxes of assistants in the team Provisional tax calculations Assist to Iterate office guidelines for the team Maintain strong client relationship Good communication with clients and colleagues Strong management skills, leadership, and organizational abilities.

To service investors, potential investors and financial advisers via our various servicing channels i.e. inbound calls, emails or walk-in interactions through: Discussion and explanation of all funds and products offered. Assisting clients with process information and quotes. Assisting clients with the tracking and follow up of transactions in progress. Responding to queries regarding investment performance. Clarifying and explaining investment approach and philosophy. To ensure accurate record keeping through service related administrative tasks. To assist with database updates and information maintenance. To support a positive and responsive climate for client enquiry resolution. To play a key role in the stewardship of positive client relationships and the retention of clients. To build and establish relationships at all levels with internal departments to enhance organizational effectiveness and efficiency. To actively participate in the organisation’s continuous improvement by identifying and proposing solutions to process and service related failures.

Develop unique digital strategies and build upon current client strategies to ensure clients objectives and KPI’s are met and exceeded in most cases. Projects manage members of the team to ensure no bottle necks in delivery.  Manage relationship between client, media and creative agencies daily. Manage work and professional development of campaign managers and digital implementation team. Continually drive improvements in clients’ digital buying efficiencies and ensure consistent meeting of media buying targets where applicable Manage research studies that yield rich insights into consumer online behaviour and advise clients/agencies on all digital trends, including competitor market positioning and movements. Develop Business Plans across all clients’ brands to ensure continuous digital investment from clients, identify opportunities for growth to increase client’s market share, to ensure clients business KPI’s are exceeded. Assist in digital campaign award entries whenever possible. Business plans to be reviewed and adjusted based off the years insights/learning’s and changes in clients direction should it occur. Ensure contact reports/status documents are distributed across all agencies and client on a weekly basis

Build and maintain positive relationships with clients. Develop and optimize new approaches to customer acquisition and conversion through all types of digital media Execute, manage, and measure digital marketing campaigns across paid social and display platforms Maintain accounts, manage daily and monthly budget caps, and performance against KPIs and provide recommendations to clients Tracking conversion rates and recommending improvements to UX Solid understanding of digital marketing strategy and the ability to communicate digital marketing processes clearly. Collaborative, innovative and flexible across multiple projects. Understand and provide insights into cross device behaviour, and be an expert in digital media across desktop and mobile.

Managing relationship between the client and agency. Track all your time with detailed notes. Attend and participate in scrums each morning - your role is to fight for your clients! Management of clients’ content calendars Management of clients’ budgets Budget tracking: has all ad hoc work been invoiced? Are set service budgets on track? Preparation of clients’ statement of work contracts, including updates to these when scope of work or commercials change Improvements to community management processes and development of new processes to constantly improve our services Weekly overview of all social media clients’ dashboards to ensure they are tracking well, with report back to client on a monthly basis Overseeing scheduling of all social media posts for all clients, briefed in to Social Media Coordinator. Ensure that all scheduled posts have gone out as planned. Consistent update of client records on Client Data sheets Meet with each retainer client on a monthly basis