Maximise Sales by driving conversion Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff. Focus the team on cross & up selling Create relationships with podiatrists, running clubs & gyms in the area to generate sales Grow Rewards program data base Ensure all customer orders are accurately processed with one working day Achieve gross margin targets Minimise shrinkage & maintain accurate stock records in the POS system Complete quarterly stock counts Execute mark downs as directed Run daily negative stock report and request relevant adjustments Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment Ensure VM and windows comply with standards Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate Open and close the store Reconcile cash to end of day tender report & complete & sign the end of day banking book Bank takings

Understanding the current product environment and maintaining it Contribute to Standby roster to ensure on-going delivery of current information to the business on time Effectively collecting & sourcing information and then correctly transforming & auditing this information Accurately publishing the information Appropriate resolution of production issues to ensure that information is delivered according to user expectations Continuously identifying and improving processes & procedures to minimise negative impact to data and business reporting Monitoring of the environment to proactively engage in preventative activities and to maintain an environment that is easy to understand and troubleshoot Understanding business data and information requirements Delivering data and information to the business in line with business priorities, according to quality standards, within the agreed time constraints and according to departmental coding practice & standards Being involved in the process of populating new data within the Data Warehouse Logical and Physical design of fact and dimensions and transformation processes Taking over information delivery tasks from other areas of the business Provide support service to users on data and information to satisfy user needs

Providing ongoing actionable insights into campaign performance to relevant stakeholders Defining, measuring, and evaluating relevant paid media KPIs Setting up, managing and reporting on social ads Scheduling of all social media posts for all clients, as directed by Client Service Monitoring of all social media platforms for all clients, responding to simple enquiries and escalating complex enquiries to Client Service Develop, implement and manage our social media strategy after conducting competitive research, platform determination, messaging and audience identification Plan, publish and share new content (including original text, images, video and code) on a daily basis that builds meaningful customer connections, increases brand awareness and encourages community members to engage with the brand Set up and optimise company pages within each platform to increase the visibility of the company’s social content Capture and analyze the appropriate social data/metrics, insights and social media best practices to measure the success of every social media campaign, then use that information to refine future campaigns Work with copywriters and designers to ensure content is informative and appealing

Planning paid media campaigns across multiple Google Ad platforms. Manage Google Ad Media buying Platforms. Optimising advertising campaigns for client. Project manage, implement and optimize all of the activity and processes required to proficiently run performance paid media campaigns. Analysing the performance of campaigns, identifying strategic opportunities and exceed set KPIs. Maintaining an in depth understanding of digital media landscape to ensure delivery of best-in-class campaigns. Managing day-to-day relationships with account teams, clients, advertising partners and colleagues. Demonstrates measurable success through the achievement of set KPIs. E.g. account turnover and profitability, campaign management, report generation/analysis and overall service An in-depth knowledge of the technologies and processes involved in running Google Ad Paid Media campaigns (particularly, Google ads, Microsoft Search, Google analytics and other web analytics packages).

Build and maintain positive relationships with clients. Craft communication strategies on both campaign and annual basis and can also develop messaging frameworks that is able to get desired response from customers in market. Develop and optimize new approaches to customer acquisition and conversion through all types of digital media Execute, manage, and measure digital marketing campaigns across paid social and display platforms Maintain accounts, manage daily and monthly budget caps, and performance against KPIs and provide recommendations to clients A solid understanding and considerable practical experience is required in digital marketing including paid digital media advisory and understanding, SEO, social media, technology and tracking and reporting tools. Solid understanding of digital marketing strategy and the ability to communicate digital marketing processes clearly. Collaborative, innovative and flexible across multiple projects. Understand and provide insights into cross device behaviour, and be an expert in digital media across desktop and mobile.

To actively contribute, support and influence digital strategies and implement tactics on behalf of the brand and ensure all digital efforts are supportive of the mainstream promotional plans Ensure that you successfully implement client strategies and understand your client’s business enough to guide them with any and all advertising initiatives. To ensure that accurate briefs are taken, and that this brief are efficiently and effectively communicated to the relevant internal “output” departments and that the necessary action is taken within the best possible time frame. To take clear instructions from the Client Services Director and action efficiently and effectively To ensure that a cost estimate is issued and approved prior to any work being completed To ensure that the creative output result reflects the clients brief and our best interpretation of that brief as well as our best calibre of work. Identify opportunities for the division to up-sell and present this option to the client Where possible, ensure that our efforts are measurable and develop tools to measure the impact our efforts have on our client’s businesses and present those measures to our clients. Project management Ensure that the budget is managed carefully (and never exceeded without express permission) and that we have approval in writing before proceeding with any promotion Ensure all work is invoiced for when necessary and that all billings are kept up-to-date at all times Careful following of company internal processes to ensure timeous delivery and ensure all relevant administrative actions are taken (CERF’s, SO’s, PO’s, IRF’s etc). Management of the production team from quality control to timeous delivery and installation/take down.

Maintain server infrastructure Configure and deploy new Windows servers Create and maintain secure server images using CIS benchmarks and build kits Monitor performance, availability and stability of servers to maintain a 24x7x365 uptime Continually improve server management processes Maintain Active Directory servers and services Maintain and optimise Group Policy Objects Review and implement M365 strategy Maintain M365 Tenants Maintain & improve security/compliance policies Manage users, licenses, groups & features Oversee the procurement, receipt and configuration of new hardware and software Monitor logs and troubleshoot and resolve issues as they arise Ensure proper management of IT assets Assist with new infrastructure projects as and when required Assist with design and implementation of infrastructure enhancements

Maximise Sales by driving conversion Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff. Focus the team on cross & up selling Create relationships with podiatrists, running clubs & gyms in the area to generate sales Grow Rewards program data base Ensure all customer orders are accurately processed with one working day Achieve gross margin targets Minimise shrinkage & maintain accurate stock records in the POS system Complete quarterly stock counts Execute mark downs as directed Run daily negative stock report and request relevant adjustments Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment Ensure VM and windows comply with standards Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate Open and close the store Reconcile cash to end of day tender report & complete & sign the end of day banking book Bank takings

Drive the optimized customer engagement strategy across all digital platforms Work with team and digital agency to drive strategies that secure a robust and aggressive Top Funnel approach for brand impact and awareness Develop intelligence and access to the Focused Performer community online Develop strategies for acquisition, expansion and retention of customers, driving loyalty, advocacy and spend Work with digital agency to drive maximum success strategies through conversion and sales Grow the CRM platform and communication strategies with firm focus on KPI's and measured ROI Manage the budget for all consumer engagement spend Ensure brand right messaging to focused performers across all channels Ensure the maximised customer engagement strategies within the mix (the efficient planning and execution) of web, SEO/SEM, marketing database, email, social media and display advertising campaigns Work with influencers, brand athletes and 3rd party digital communities to maximise opportunities in the digital space Partner with teams through the content creation process, contributing with ideas and assuring alignment to strategic direction Management of the digital communication channels such as newsletters, SMS, WhatsApp etc.

To conceptualise, create and write copy that best communicates business objectives to the target audience - across digital channels in the market and within the business. To understand the target audiences for each brief. To understand and timely execute briefs from brands by creating, sourcing and editing content in response to the requirements. To consistently adhere to the brand’s guidelines at all times, especially style and tone of voice and ensure consideration of cultural differences. Develop concise, engaging and creative content that is SEO optimised across multiple online/digital channels, such as email, social media, web, blog, video and DM. Collaborate with relevant teams to ensure the content compliments the design, channel and offline content and where appropriate, ensure campaign content is integrated across all online/digital/offline channels and enhances the customer journey. Proactively drive best practice and continuous improvement opportunities. Stay up to date with digital/online copy execution, including latest SEO trends including producing keyword research to heighten organic search engine rankings. Manage and prioritise individual time allocation to deliver multiple brand briefs to deadlines. To be accountable for accurate proofreading and checking across all media.

Work closely with the digital marketing team to understand our digital customers Produce accurate daily, weekly, and monthly reports and explain movements and trends Track, review and analyse performance to ensure targets are met, variances are identified, investigated, and explained Produce accurate daily and weekly reports and explain movements and trends Leverage the data to find new ways of looking at customer behaviour and solutions to business challenges Run ad-hoc in-depth analysis across different data sources Understand the business process to create new analysis that will highlight areas for improvement Develop and roll out test strategies in line with the marketing plan and ensure test campaigns are rigorously structured so that significance of results is not jeopardised Develop analytics to review resource planning and discover opportunities to increase efficiency Develop analytical models to drive sales opportunities within the customer base and improve contact strategies Work with BI and Product owners to find automated solutions to streamline operational processes

Ensuring that QA agents are aware of their daily, weekly, and monthly targets Monitoring performance and ensuring that targets are met, and calls are correctly passed or failed Having regularly meetings with the QA Team to allow for the open flow of communication Developing strong team co-operation and clear direction Providing encouragement and support to assist QA agents in achieving performance goals Monitor regular attendance and late coming by agents and following the correct disciplinary procedures Review and manage leave applications of QA agents to ensure that the QA Team is not impacted negatively Providing timeous and accurate reporting

Translate business needs to technical specifications Design, build and deploy BI solutions (e.g. reporting tools) Maintain and support data analytics platforms Create tools to store data Conduct unit testing and troubleshooting Evaluate and improve existing BI systems Collaborate with teams to integrate systems Develop and execute database queries and conduct analyses Create visualizations and reports for requested projects Develop and update technical documentation

To actively contribute, support and influence digital strategies and implement tactics on behalf of the brand and ensure all digital efforts are supportive of the mainstream promotional plans Ensure that you successfully implement client strategies and understand your client’s business enough to guide them with any and all advertising initiatives. To ensure that accurate briefs are taken, and that this brief are efficiently and effectively communicated to the relevant internal “output” departments and that the necessary action is taken within the best possible time frame. To take clear instructions from the Client Services Director and action efficiently and effectively To ensure that a cost estimate is issued and approved prior to any work being completed To ensure that the creative output result reflects the clients brief and our best interpretation of that brief as well as our best calibre of work. Identify opportunities for the division to up-sell and present this option to the client Where possible, ensure that our efforts are measurable and develop tools to measure the impact our efforts have on our client’s businesses and present those measures to our clients. Project management Ensure that the budget is managed carefully (and never exceeded without express permission) and that we have approval in writing before proceeding with any promotion Ensure all work is invoiced for when necessary and that all billings are kept up-to-date at all times Careful following of company internal processes to ensure timeous delivery and ensure all relevant administrative actions are taken (CERF’s, SO’s, PO’s, IRF’s etc). Management of the production team from quality control to timeous delivery and installation/take down.

Responsible for leading and directing all aspects of audit services delivered. Support Partners with the implementation and communication of any new business strategy for existing clients, target clients and the internal business. People management responsibilities covering resource planning and allocation, performance management, training and recommendations for promotion. Responsible for maximising profitability from a portfolio of clients. Liaison with central departments on risk management, technical and other matters. Take part in wider practice management at local level. Participate in Key Account Management. Develop specialist knowledge of a sector and/or technical area, and/or commercial area. Engage with clients more directly on technical and audit judgement decisions.

Store grading and turnover monitoring seasonally, by Category by Brand. Set up of optimum stock cover reports to ensure stock turn and sales density targets are met across all grades of stores. Set min/max inventory targets and stock to sales ratios per store. Set Annual and Seasonal Core sku’s min/max stock holding per store. Ensure service level % per store. Measure stock turn per store.  Manage monthly and quarterly revision of store demand targets by gender and category. Maintain min/max inventory targets and stock to sales ratios per store. Maintain service level, of core lines, in store through accurate post distribution allocations. Analyze weekly and monthly data to identify sales and inventory needs. Maintain weekly inventory shipment to stores by gender and category based on current trade store demands. Communicate all changes in inventory allocations to stakeholders (Buying and Planning team). Management of Markdown and Promo effect on allocations with a view to revising Store Grading and Strategic Allocations in season. Management of IBT and Returns to Warehouse/Close Outs and the effect on allocations. Management of damaged stock and oddments in store.

Take responsibility of the CRM function especially triggered and transactional mailers and drive loyalty on all brands.  Assist brand teams with briefing newsletters and driving improved conversion rates on newsletters.  Assist in growing customer database through multiple touch points. Assist ecommerce lead in building loyalty programs, analyzing and improving all triggered and transactional mailers. Take responsibility for the SEO function; assist supplier to implement relevant keywords, tags and metadata, manage tasks through the team and prioritise. Collaborate with Brand and Marketing teams to make recommendations for online product merchandising and marketing activities including seasonal, end of range, Black Friday promotions and ensure a 360 approach. Coordinate and manage seasonal critical path ensuring all product launch deadlines are met. Creation of commercial campaigns in line with slow movers, key concepts and new arrivals in order to drive sell through across channels. Assist Marketing Managers to plan and execute digital marketing campaigns according to agreed marketing calendars. Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs). Develop affiliate programs for the brands in collaboration with the agency.

Planning paid media campaigns across multiple Google Ad platforms. Manage Google Ad Media buying Platforms. Optimising advertising campaigns for client. Project manage, implement and optimize all of the activity and processes required to proficiently run performance paid media campaigns. Analysing the performance of campaigns, identifying strategic opportunities and exceed set KPIs. Maintaining an in depth understanding of digital media landscape to ensure delivery of best-in-class campaigns. Managing day-to-day relationships with account teams, clients, advertising partners and colleagues. Demonstrates measurable success through the achievement of set KPIs. E.g. account turnover and profitability, campaign management, report generation/analysis and overall service An in-depth knowledge of the technologies and processes involved in running Google Ad Paid Media campaigns (particularly, Google ads, Microsoft Search, Google analytics and other web analytics packages).

 Meet with programme manager’s to build a comprehensive checklist for the programme Manage end-to-end application administration process together with programme manager, including formal registration process and student communication Attend to all stakeholder enquiries regarding the programme, including communication to faculty, clients and service providers; follow up when necessary Handle administration around the Recognition of Prior Learning (RPL) process, Ensure that all delegate invoices are distributed and follow up on payments when necessary Ensure that all POs are received and raised on financial system Capture and file all delegate records timeously and accurately onto relevant systems Follow agreed system and audit processes Handle ad hoc administration queries throughout the programme Prepare programme logistics arrangements including printing and compiling course packs, venue and travel bookings etc. (refer to checklist) Conduct own correspondence and at times draft correspondence on behalf of the programme manager as per request and in line with templates Capture evaluation forms (verbatim) as appropriate and consolidate before sending to programme manager.

To service investors, potential investors and financial advisers via our various servicing channels i.e. inbound calls, emails or walk-in interactions through: Discussion and explanation of all funds and products offered. Assisting clients with process information and quotes. Assisting clients with the tracking and follow up of transactions in progress. Responding to queries regarding investment performance. Clarifying and explaining investment approach and philosophy. To ensure accurate record keeping through service related administrative tasks. To assist with database updates and information maintenance. To support a positive and responsive climate for client enquiry resolution. To play a key role in the stewardship of positive client relationships and the retention of clients. To build and establish relationships at all levels with internal departments to enhance organizational effectiveness and efficiency. To actively participate in the organisation’s continuous improvement by identifying and proposing solutions to process and service related failures.

Oversee end-to-end logistical arrangements for programmes including materials, scheduling, faculty, venues etc. Ensure that the correct programme content is loaded onto systems and that it is at an acceptable academic standard Ensure that relevant health and safety measures are in place for programmes Verify that all required delegate information is captured accurately on relevant systems Support Programme Director and students with in-class requirements Review and monitor financial data for various programmes to maintain and improve profitability while adhering to quality standards Review monthly expenses report per programme with Senior Programme Manager Process and file all expenses related to programmes Provide reports and regular feedback on programme budgets with relevant stakeholders Assist with debtor management if necessary Support sales and marketing activities for the open undergraduate department Review and provide feedback to the marketing team on design of material for programmes Ensure that all branding and marketing is consistent and up-to-date with current brand policy as well as client requirements